Terms & Conditions
Shanti Som wellbeing, retreats, courses or programmes
At Shanti Som our Retreats, Courses or Programmes are designed by us and is often tailor made specifically for you. It will combine at least one of the following elements, a) Accommodation, b) Natural therapies, c) Physical activities, d) additional services that will form a significant part of your experience. For retreats, courses or programmes that you or any member of your group partake in, of and active/dangerous nature, it is the participant’s full responsibility to act in accordance with the guidelines instructed to them. Any injuries you may incur as a result of your own negligence or that of a fellow participant is your responsibility and you will not be entitled to compensation. Shanti Som Wellbeing Retreat reserves the right to decline any booking for any individual or group on any of its retreats, courser or programmes.
All prices are per person in euros unless specifically stated otherwise on a Shanti Som Wellbeing Retreat quotation, invoice or receipt. Unless otherwise stated, all prices quoted include taxes. The services sold are subject to availability and can be withdrawn without notice.
We do not regard submission of an enquiry form as confirmation of booking. You should first call or email us to ensure that you and/or your group’s requirements can be met and to check availability. Whilst provisional bookings can be made over the telephone, full confirmation of your booking will only be made by us in writing by letter or e-mail. All Shanti Som Wellbeing quotations are governed by our Terms & Conditions. In making a booking with us, whether by telephone, e-mail or in writing, you and all members of your group are understood to have accepted our standard terms and conditions and in the case of group bookings (2 persons & more), that the person making the booking is responsible for making all members of his or her group aware of these conditions. It is essential that you provide details of each group member correctly. If you fail to enter a digitally signed copy of your booking form but submit money by way of a deposit or full balance we will assume you agree to all Shanti Som Wellbeing standard terms and conditions.
WHAT IF I need to cancel?
If you wish to cancel your Retreat, Course or Programme then cancellation charges will apply. They are calculated as shown below as a percentage of the purchase price as stated in your invoice confirmation. The date we receive your written notification of cancellation is the date we will use to calculate your appropriate charge.
Reservation may not be cancelled but they may be postponed
Cancellation for Retreats/Programmes:
- Cancellation received before 30 days prior to arrival > 100% of the reservation may be postponed
- Cancellation received within 30 days and 14 days prior arrival > 50% the reservation cane postponed the rest will be charged.
- Cancellation received within 14 days prior arrival, no show or early check out > no postponement possible
Cancellation for groups:
- More than 90 days before arrival date > 75% of total reservation may postponed
- Between 90 and 60 days before arrival date > 50% of total reservation may be postponed
- Between 59 and 30 days before arrival date > 25% of total reservation may be postponed
WHY DO you need my credit card info?
After you have made an enquiry, we will endeavour to send you a quotation along with a copy of standard terms and conditions as soon as practicable. A contract will exist once we have received the stated payment from you or your group and we have issued a confirmation invoice. Please check our confirmation invoice carefully and advise us of any inaccuracies within 3 days of receipt. We regret we cannot accept liability if we are not notified within this period. In order to book a Retreat with us we require a full payment. Please note that we retain the right to vary this amount as we see appropriate. We reserve the right to decline any booking at our discretion. In case of Venue Hire we shall hold your deposit payable towards the full cost of the Retreat or Programme. The full cost of the Course, Retreat or Programme is payable fully in order to have full confirmation of the booking.
Is this liable?
Shanti-Som Wellbeing Retreat has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of Shanti-Som Wellbeing Retreat cannot be excluded, such liability is limited to the value of the purchased Course, Retreat or Clinic. All day time and night time activities, sports and transportation organised for you by Shanti-Som Wellbeing Retreat are undertaken at your own risk, we accept no responsibility or liability for any illness, personal injury or death caused to you or a fellow participant. If you are late for transfers then you will be liable to pay any additional costs which occur as a result of your lateness. We are not responsible for you missing any transportation as a result of your own lateness.
Where special requests for room allocation, diet considerations etc. are required, Shanti Som Wellbeing must be aware of them in writing at the time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, Shanti Som Wellbeing will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking
If you are not satisfied with the accommodation or any of the services provided by us to you, you must report your dissatisfaction to the owner of manager of the property or service provider immediately or if you are accompanied by a Shanti Som Wellbeing representative then you must inform them. If they do not put things right and your enjoyment of the Retreat, course of programme is affected, you must bring this to our attention within 24 hours of the problem occurring by contacting at +34 – 952 864 455. If you are unable to do this then you must write us within 14 days of your return. For complaints regarding death, illness or injury as a result of negligence on behalf of Shanti Som Wellbeing our liability will be limited in the manner provided by international conventions and we will pay reasonable costs up to a maximum of 5.000€ per person.